Cancellations & Refund
Due to the personal care, intimate and hygienic nature of the product, we cannot accept returned products.
The Company will not issue a refund to anyone’s credit card who refuses a delivery or in any way attempts to return a shipment.
Please check all addresses and postal codes carefully. Damage to the product or non-delivery due to incorrect or incomplete shipping addresses voids our guarantee, so please be sure to double-check addresses. The customer will then be responsible for the charges of a new order.
Order Cancellations
Order cancellations have to be made before orders are dispatched. For cancelling your order, you will have to contact our customer services by sending an email to info@nuveos.com and giving the reference of your order number. In case we have already processed the order before receiving a cancellation notification, the order cannot be cancelled. The Company has the complete right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by the Company and accept its decision regarding the cancellation.
The cancelation request must specify the order number, purchased item, price paid and reason for cancelation
Refunds will be made in the same form that the payment is received within a reasonable time from the date of cancellation of order (given the order was cancelled before dispatch).
Cancellation
If you purchased Products on the Site store and wish to cancel the transaction and to receive a refund of your purchase prior to the shipping date, you may do so by submitting a cancelation request to info@nuveos.com. The cancelation after the shipping is not permitted.
The Company will make reasonable efforts to refund the price paid within reasonable time, after deduction of service fees and expenses as permitted by applicable law.
Refunds (if made) will be issued in the same method of payment as the original payment. The Company will use commercially reasonable efforts to ensure that any such refund will be made within 7-10 business days. Without derogating from any other limitation of liability clauses, cancelation of the transaction in the conditions as detailed above will be the sole and exclusive remedy you will be entitled for from the Company in connection with any Products purchased from the Site store. Other than cancelation (pursuant to the aforementioned terms) you will not have any other claim or demand of any kind against the Company and/or any one on its behalf. Notwithstanding the aforementioned, a cancellation is not applicable for an order of any sort of intangible digital content (including without limitation apps).
We reserve the right to cancel your order for any reason whatsoever and without any explanation.
If we do cancel your order, we will notify you by email and will refund the price paid as soon as possible but in any event within 7-10 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered, or any other claim or demand.