Shipping & Delivery
We only ship to locations within the territory of India.
We are committed to deliver your order with good quality packaging within the given time frame. We ship throughout the week, except Sunday & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship all orders directly.
How long does it take for an order to arrive?
Orders are dispatched within 3 working days or as per the delivery date specified by you at the time of placing the order. Most orders are delivered within 5 to 10 working days from the date of dispatch. Delivery of all orders will be duly done to the shipping address as mentioned by you at the time of placing the order.
How is my order shipped?
Your order will be handpicked from stock held in our warehouse. It will be carefully packed in a box designed to maintain your items in good condition.
What if the product is received in damaged condition?
If you think you have received the product in a bad condition please contact our customer care and email us at info@nuveos.com mentioning your Order ID. Please make sure that the original product label and packing is intact.
Shipment is limited only to destinations stated on the Site within the territory of India.
After a purchase is processed and the full payment is received by the Company, the Company will send you a receipt by email, as required by law, (by submitting an order on the Site you agree to receive the receipt by email) and engage the services of a third party carrier (at the sole discretion of the Company) to send the purchased item to the address provided by you to the Site store. Orders on the Site are limited to the distribution regions of the third party carrier. These services may not be available in certain regions. If you submit an order from one of these regions and your payment is transferred to the Company, we will refund these payments to you and your order will be canceled and you shall not have any other claim or demand in respect of the distribution limitation and or with the cancellation of the order. Your payment will be deemed received only after it will be transferred to the Company’s bank or account, as the case may be. The Company will not be liable or responsible for any difficulties or failures in transferring the payment, and if such failures or difficulties occur please contact your credit card company or bank directly. It is hereby clarified that the Products will be sent only after receiving full payment of the purchase by the Company. Payments due hereunder shall not be subject to any set-off for claims by you. In addition, you agree to pay all costs of collection, including costs of litigation and attorneys’ fees. Company reserves the right to declare all payments immediately due and payable hereunder for any breach of these including, without limitation, failure to comply with credit terms.
Company may limit, at its own discretion, the quantities ordered per user and only execute partial deliveries. In such cases the relative amount shall be paid back to user. The user agrees to accept such partial deliveries.
If the third party carrier will fail to ship and/or the shipment will be delayed as a result of your unavailability at the time of shipment and/or inaccuracies in the details provided by you to the Company or the third party carrier, the Company may charge you with additional shipment and service costs. All items purchased from the Company are made pursuant to a shipment contract. Delivery shall be complete EXW (2020) Company premises. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. Notwithstanding anything to the contrary, the Company will not be liable or responsible for any damage, loss or delay due to a default or failure in shipment. You hereby acknowledge that in respect of any such shipment related claim you may contact the third party carrier subject to its terms and conditions.
The Company will make reasonable efforts to have a third party carrier deliver all orders within 5-10 business days from the day of dispatch.
Shipping costs for uncollected packages will not be paid by us. We will charge you for the cost of return shipping and administrative costs.